1. Press corresponding button on the left side according to operating system in your computer.
2. Wait for program to download - you don't need administrator's rights and you do not need to install it.
3. On the bottom bar of the computer you will see that software is being downloaded. Do not close this window:
4. After downloading the program, press Run:
5. After starting the program, wait for connecting to the server (green indicator "Ready to connect…"), then tell the support "Your ID" and "Password":