Welcome to ITSM&CI

We are training and consulting company focused on IT Service Management and Continual Service Improvement

Our Vision:
Become Accredited training and consulting organization with leading position in East Slovakia.
Our Mission:
Help in continual improvement of IT services in all areas where they are provided.

Please feel free to look around and let us know about your needs. We are usually responding in 24 hours.

Our Services

Accredited trainings

ITIL Foundation

Basic information about ITIL®1 training
What is ITIL?

  • ITIL is the most widely accepted approach to IT service management in the world
  • focuses on aligning IT services with the needs of the business.
  • it was created in the 1980s by the UK government’s CCTA (Central Computer and Telecommunications Agency) with the objective of ensuring better use of IT services and resources.
  • ITIL is now owned by Axelos, the current version is ITIL 2011 Edition (published July 2011), which updates ITIL v3.

Target group:

    The target group of the ITIL Foundation training is:

  • Individuals who require a basic understanding of the ITIL framework.
  • IT professionals that are working within an organization that has adopted and adapted ITIL
  • Managers who need to be informed about or contribute to an ongoing service improvement programme.
  • This may include but is not limited to, IT professionals, business managers and business process owners.

Learning objectives:

  • Service management as a practice (comprehension)
  • The ITIL service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)

Why you should choose training from company ITSM&CI?

  • Accredited training – you will get certificate from accredited examination institute.
  • Experience practical exercises during training.
  • Try two sample exams equivalent to real exam which you should pass to get the certificate.
  • Training will be at your premises or near your office, saving the cost of travel and accommodation.
  • Lecturer has many years of experience in IT.
  • Time flexibility – date of training according to your possibilities.

How to order / more information:


1 - ITIL® is a registered trade mark of AXELOS Limited.

Web design

Creating responsive web sites using WordPress.

We will design web according to your specifications.
What we need from you:

Let us know what kind of web you need (blog, eshop, static web, etc)
Have ready your logo and your company information
Prepare draft look of your site (what do you need to put in menu, what each page should contain)
Prepare your text documents (MS Word) - content of pages, privacy policy,...

What we will help you with:

We will help you to buy and register domain and hosting for acceptable price
We provide all installations - WordPress, Theme, Plugins...
We will help you to select appropriate Theme, recommend Plugins
We can translate your text and forms from English to Slovak or from Slovak to English

Contact us for preparing proposal

Online support

Support is provided by remote connection to your computer using TeamViewer

According to your operating system click on the picture below. When program starts, tell your ID number and password to the support.
See also more detailed manual below.

Manual for using TeamViewer support:

1. Press corresponding button on the left side according to operating system in your computer.

2. Wait for program to download - you don't need administrator's rights and you do not need to install it.

3. On the bottom bar of the computer you will see that software is being downloaded. Do not close this window:


4. After downloading the program, press Run:


5. After starting the program, wait for connecting to the server (green indicator "Ready to connect…"), then tell the support "Your ID" and "Password":


Other trainings and consultations

We will prepare trainings according to your needs

Trainings at your premises, subject, range, speed and time which it suits you

- Windows (versions Windows XP, Windows 7, Windows 10)
- MAC OS (all versions)

- MS Office (MS Word, Excel, Outlook, Powerpoint, OneNote, Publisher)
- WordPress

Contact us and let us know about your needs