What is ITIL?

ITIL books

ITIL is the most widely accepted approach to IT service management in the world. It is focused on aligning IT services with the needs of the business.

ITIL was created in the 1980s by the UK government’s CCTA (Central Computer and Telecommunications Agency) with the objective of ensuring better use of IT services and resources.

ITIL is now owned by Axelos, the current version is ITIL 2011 Edition (published July 2011), which updates ITIL v3.

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