ITIL training

Basic information about ITIL®1 training

1. What is ITIL?

  • ITIL is the most widely accepted approach to IT service management in the world
  • focuses on aligning IT services with the needs of the business.
  • it was created in the 1980s by the UK government’s CCTA (Central Computer and Telecommunications Agency) with the objective of ensuring better use of IT services and resources.
  • ITIL is now owned by Axelos, the current version is ITIL 2011 Edition (published July 2011), which updates ITIL v3.

2. Target group:

    The target group of the ITIL Foundation training is:

  • Individuals who require a basic understanding of the ITIL framework.
  • IT professionals that are working within an organization that has adopted and adapted ITIL
  • Managers who need to be informed about or contribute to an ongoing service improvement programme.
  • This may include but is not limited to, IT professionals, business managers and business process owners.

3. Learning objectives:

  • Service management as a practice (comprehension)
  • The ITIL service lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  • Selected functions (awareness)
  • Selected roles (awareness)
  • Technology and architecture (awareness)
  • Competence and training (awareness)

4. Why you should choose training from company ITSM&CI?

  • Accredited training – you will get certificate from accredited examination institute.
  • Experience practical exercises during training.
  • Try two sample exams equivalent to real exam which you should pass to get the certificate.
  • Training will be at your premises or near your office, saving the cost of travel and accommodation.
  • Lecturer has many years of experience in IT.
  • Time flexibility – date of training according to your possibilities.

5. How to order / more information:

6. Certificates

1 – ITIL® is a registered trade mark of AXELOS Limited.