ITIL training

Basic information about ITIL®(1) training

1. What is ITIL?
   – ITIL is the most widely accepted approach to IT service management in the world; it focuses on aligning IT services with the needs of the business.
   – ITIL was created in the 1980s by the UK government’s CCTA (Central Computer and Telecommunications Agency) with the objective of ensuring better use of IT services and resources.
   – ITIL is now owned by Axelos: the current version is ITIL 2011 Edition (published July 2011), which updates ITIL v3.

2. Target group:
The target group of the ITIL Foundation training is:
   – Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
   – IT professionals that are working within an organization that has adopted and adapted ITIL
   – Managers who need to be informed about and thereafter contribute to an ongoing service improvement programme.
   – This may include but is not limited to, IT professionals, business managers and business process owners.

3. Learning objectives:
   – Service management as a practice (comprehension)
   – The ITIL service lifecycle (comprehension)
   – Generic concepts and definitions (awareness)
   – Key principles and models (comprehension)
   – Selected processes (awareness)
   – Selected functions (awareness)
   – Selected roles (awareness)
   – Technology and architecture (awareness)
   – Competence and training (awareness)

4. Why you should choose training from company ITSM&CI?
   – Accredited training – you will get certificate from accredited examination institute.
   – Practical exercises during training.
   – Two sample exams which are equivalent to real exam which you should pass to get the certificate.
   – Training available at your premises or near your office, saving the cost of travel and accommodation.
   – Lecturer’s years of experience in IT.
   – Time flexibility – date of training according to your possibilities.

5. —>Certificates:


1 – ITIL® is a registered trade mark of AXELOS Limited.