About company

Company ITSM&CI was established 1.7.2016.

The mission of the company is to help in continual improvement of IT services in all areas where they are provided. The main activity is the provision of accredited trainings and consulting in the field of IT Service Management.

IT services today are very important because computer technology has become an everyday tool, both in production companies, as well as in non-production, whether governmental, profit or non-profit. The quality of IT services depends on the efficiency of each entrepreneur or institution. To withstand the competition, companies must constantly demonstrate the quality of their services and prove that they can provide high quality services.

ITIL® , ITSM and PRINCE2® are worldwide accepted best practices in IT service management or project management. For approving the quality there are also developed ISO standards such as ISO20000. By applying the principles of ITIL® and ISO standards company can demonstrate measurable and consistent services and customers know exactly what to expect from such provider. Best practices ITIL® are not only limited to IT services, but they are adapdable to any type of business.


(1) ITIL® is a registered trademark AXELOS Limited. PRINCE2® is a registered trademark AXELOS Limited.